How does Collect-it work?

Available in all our packages: in Free Trial, Free Plan, Full Subscription and Add-ons Check-it or Chase-it.

Darcey Quigley & Co are the official commercial debt recovery partner of Know-it so any cases actioned through the platform will be handled by them.

Note: As a Darcey Quigley & Co client, you will be able to see all of your current and historical debt recovery cases with Darcey Quigley & Co inside the Know-it platform!

Do you have an overdue invoice and you’d like to know how much it would cost you to recover it? Easy!

Other articles that may interest you:

How to submit a case for debt recovery

What happens when a case is actioned? 

Step 1: Request an instant quote

You can request a quote on the platform directly! 

Have a look at our step-by-step article which walks you through the different ways you can request a quote on the platform

Step 2: Review the quote

Within a few seconds, you will receive a quote back on the platform. You'll be able to view your quote and add additional documents (statements, email/SMS conversation with your customers, word document with extra details ...) 

💡 Our quoting system is based on the age of the invoice - the older the invoice, the higher the fee. 

Good to know:

• Risk-free debt recovery – No contracts, No upfront costs, No win no fee.
• We can help with UK and International B2B pre-litigation debt recovery 
• 93% success rate recovering overdue invoices
• 94% Success rate recovering late payment interest & compensation

Once you are happy with the quote, you can accept it and add your debtor details 

🛑 Mandatory: Invoice and debtor contact details (name, phone number AND email address) are mandatory elements the team will need to be able to review your case.

You can also easily reject the quote. If the quote expires, it will automatically be considered rejected. You will be able to request a new quote if you wish to.

Step 3: The team review your case

Once you've accepted the quote, the team will review the case,  call you if they have any questions, and walk you through the next steps.
If the case is accepted, the case will be actioned within the hour!

If the case is rejected, the team will give you more details as to why the case was rejected and advise you regarding your options. 

Step 4: Live status update

Review our next steps articles to understand what happens when your case is actioned.

The platform will keep you updated of the status of your case through live updates.

If you have any questions, and can not find the answer here, please reach out to our support team by raising a ticket here.