How does Collect-it work?

Available in all our packages: in Free Trial, Free Plan, Full Subscription and Add-ons Check-it or Chase-it.

Darcey Quigley & Co are the official commercial debt recovery partner of Know-it so any cases actioned through the platform will be handled by them.

Note: As a Darcey Quigley & Co client, you will be able to see all of your current and historical debt recovery cases with Darcey Quigley & Co inside the Know-it platform!

Do you have an overdue invoice and you’d like to know how much it would cost you to recover it? Easy!

Other articles that may interest you:

How to submit a case for debt recovery

What happens when a case is actioned? 

Step 1: Instruct a new case

You can instruct a new case on the platform directly! 

Have a look at our step-by-step article which walks you through the different ways you can instruct a new case on the platform. 

🛑 Mandatory when instructing a new case: Invoice, debtor contact details (name, phone number, address AND email address) are mandatory elements the team will need to be able to review your case.

Step 2: Case and Fee overview before a case is actioned

Once you have submitted a case, a team member will review your case and reach out with a clear breakdown of all applicable fees. While being under review, your case will show as 'Case Instructed'. 

💡 Our fee system is based on the age of the invoice - the older the invoice, the higher the fee. 

Good to know:

• Risk-free debt recovery – No contracts, No upfront costs, No win no fee.
• We can help with UK and International B2B pre-litigation debt recovery 
• 93% success rate recovering overdue invoices
• 94% Success rate recovering late payment interest & compensation
• Minimum fee of £250 upon successful recovery

 

Step 3: Review quote

You will receive a quote from our Collect-it partner Darcey Quigley with a clear overview of the fee breakdown. While being under review, your case will show as 'Case Instructed'. 

Rejected quote:
If you reject the quote, the case will automatically be rejected, and your case will not be actioned. No further action will be required. 

You will be able to re-submit the case if you wish. However bear in mind that the fee structure is based on the age of the invoice, and re-submitting your case at a later date might mean higher fees. 

Accepted quote:

If you accept the quote, the case will then be reviewed by our Collect-it partner.
Once reviewed and accepted, the case will be actioned within the hour!

If the case is rejected, our Collect-it partner will give you more details as to why the case was rejected and advise you regarding your options. 

Step 4: Live status update

Review our next steps articles to understand what happens when your case is actioned.

The platform will keep you updated of the status of your case through live updates.

If you have any questions, and can not find the answer here, please reach out to our support team by raising a ticket here.