What happens when a case is actioned?

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How to submit a case for debt recovery

What does Collect-it work? 

1. What happens when the debt recovery team receives your case?

Know-it works in partnership with Darcey Quigley & Co, leading pre-litigation commercial debt recovery specialists.

You’ve received your quote and accepted it. Now, what’s next?

• The team at Darcey Quigley & Co will be alerted and receive all the details you have provided regarding your case. They may reach out if they need more info, or if they have any questions before actioning your case. 

If accepted you will receive an email confirming your case has been actioned and a member of Darcey Quigley’s recovery team will be in touch to introduce themselves and run you through the process of recovering your invoice. 

If rejected you will receive an email confirming that Darcey Quigley will not be actioning your case and a reason why.

💡 When completing the debtor details form, provide as many contact details as possible. This gives the team at Darcey Quigley & Co. even more ways of contacting your debtor.

 

2. What happens once your case is actioned?

1- Within 1 hour, the relevant notice of intent will be issued to your debtor and your dedicated credit management consultant will start telephone recovery. 

2 –  You’ll be able to see who is your credit management consultant in Collect-it > Cases under Collector Name. 

3- You’ll receive live case updates on the platform as well as email notifications. Your credit management consultant will also be in touch and available for phone calls on 01698 821468.

 

3. What different statuses can you see on the platform, and what does it mean?

Draft	Case is in the process of being actioned
In Recovery	Case is ongoing / being chased
Expected Payment	Payment is expected
Part Paid	Case concluded and part payment was recovered*
Paid	Case concluded, paid in full
Closed	Case is closed*
Sent Legal	Case has been sent to a solicitor for action
Instalments	Payment plan has been agreed upon and is being managed by your credit management consultant
Bailiff	Bailiff agent has been instructed to visit the debtor (England/Wales)
On Hold per Client	The client (you) have asked us to hold the case.
Chasing Fees	The principal sum is paid, Darcey Quigley & Co is chasing late payment charges
Dispute	Case is in dispute
Land Register	Land register search has been instructed
Trace	Trace has been instructed to locate the debtor
Sheriff Officer	Sheriff officer has been instructed to visit the debtor (Scotland)

 *Your credit management consultant will notify you of the reason, and give you more details via a phone call.

4. What happens once your case has been closed?

You’ll receive a call from your credit management consultant. 

Missed the call? No worries, you’ll also receive a mail with more details and the next steps 

If you have any questions about a specific case, contact your dedicated credit management consultant.

If you have any questions, please reach out to our support team by raising a ticket here.